Muco

Last updated: March 23, 2025

1. Introduction

Muco ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We take the protection of your personal and health information seriously and comply with all applicable data protection laws, including HIPAA (Health Insurance Portability and Accountability Act) in the United States and similar regulations in other jurisdictions.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our service, and information from third-party sources.

2.1 Information You Provide

We may collect the following types of information when you register for our service, use our platform, or communicate with us:

Account information: name, email address, password, and organization details
Profile information: job title, department, profile picture
Contact information: phone number, address
Payment information: billing address, payment method details
Communications: messages, feedback, support requests

2.2 Information We Collect Automatically

When you use our service, we may automatically collect certain information, including:

Device information: IP address, browser type, operating system
Usage data: pages visited, features used, time spent on the platform
Log data: error reports, activity logs
Cookies and similar technologies: as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and maintaining our service
Improving and personalizing your experience
Processing transactions and managing your account
Communicating with you about updates, features, and support
Analyzing usage patterns and optimizing our service
Protecting against unauthorized access and fraud
Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, regular security assessments, and employee training.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Restriction: Request restriction of processing
Portability: Request transfer of your information
Objection: Object to certain processing activities

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].